Policies
Policies
Last updated: 14 July 2026
At 3rd Alarm Coffee, we believe in keeping things straightforward. These policies explain how we operate and what you can expect when shopping with us.
Privacy Policy
When you place an order, subscribe to our emails or contact us, we collect the information we need to provide our products and services. This may include your name, email address, phone number, shipping address and order history.
We use this information to:
- Process and deliver your orders.
- Respond to enquiries.
- Send order updates.
- Send occasional email updates if you've subscribed.
Our website uses Shopify and may use cookies and analytics tools to help us understand how people use our site and improve your experience.
We do not sell or rent your personal information to third parties.
If you would like to access, update or remove your personal information, please contact us at hello@3rdalarmcoffee.com.au.
Orders & Payments
All prices are shown in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to correct pricing errors or cancel orders if an obvious error has occurred. If this happens, we'll contact you before processing your order.
Payment is securely processed through Shopify and its supported payment providers. We do not store your payment details.
Shipping
We roast coffee fresh in small batches and aim to dispatch orders as quickly as possible.
Delivery times are estimates only and may vary depending on Australia Post or other shipping providers.
Once your order has been dispatched, any delivery delays are outside our control.
Returns & Refunds
If your order arrives damaged or incorrect, please contact us as soon as possible and we'll work with you to make it right.
Due to the nature of freshly roasted coffee, we cannot accept returns simply because you've changed your mind once the product has been opened.
Apparel may be exchanged for another size if returned unworn, unwashed and in its original condition. Return postage for change-of-mind exchanges is the customer's responsibility.
Nothing in these policies limits your rights under Australian Consumer Law.
Coffee Subscriptions
Coffee subscriptions renew automatically unless cancelled before the next billing date.
You can manage or cancel your subscription at any time through your customer account or by contacting us.
Subscription pricing may change from time to time, however we'll provide reasonable notice before any changes take effect.
Website Use
All content on this website, including text, photographs, graphics and logos, remains the property of 3rd Alarm Coffee unless otherwise credited.
You're welcome to share our content on social media, but please don't copy or reproduce it for commercial purposes without permission.
While we do our best to keep the information on this website accurate, occasional errors may occur. We reserve the right to update information, products and pricing without notice.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these policies is intended to limit or replace those rights.
Contact
If you have any questions about these policies or your order, we'd be happy to help.
3rd Alarm Coffee
