Shipping Policy

At 3rd Alarm Coffee Company, we aim to get your order packed and on its way as quickly as possible.

Order Processing & Dispatch

Orders are processed and dispatched throughout the working week.

Our coffee is roasted fresh in small batches on the Sunshine Coast, Queensland. Depending on when you place your order and our roasting schedule, there may occasionally be a short delay before dispatch.

We'll let you know if there's an unexpected delay with your order.

Shipping Costs

We offer simple, flat-rate shipping across Australia:

• Standard shipping: $9 per order.

• Free shipping: On orders over $60.

Shipping rates are applied automatically at checkout.

Delivery

We ship Australia-wide using Australia Post and other suitable delivery services where required.

Delivery times vary depending on your location and the carrier. Once your order has been dispatched, you'll receive a shipping confirmation with tracking details where available.

Delivery estimates are not guaranteed, particularly during busy periods or public holidays.

Incorrect Addresses & Delivery Issues

Please double-check your delivery address before completing your order.

If you've entered an incorrect address or experience an issue with your delivery, contact us as soon as possible at hello@3rdalarmcoffee.com.au.

We'll do our best to help resolve the issue.

Damaged or Missing Orders

If your order arrives damaged or doesn't arrive as expected, please get in touch so we can investigate and arrange an appropriate solution.

Your rights under Australian Consumer Law are not affected by this policy.

Contact Us

For shipping enquiries, email hello@3rdalarmcoffee.com.au.